SAP Business One Support Consultant

Our SAP Business One Support Consultants are integral members of our SAP Business One team here at APH.  As part of this highly motivated and focused team, you will be responsible for helping our valued customers get the most out of SAP Business One and their related systems.

Responsibilities

You will be responsible for:

  • Providing telephone, email and occasionally in person entry level support to APH’s SAP Business One customers
  • Carrying out initial logging, research and, where possible, resolution of customer queries or change requests
  • Developing a high level of understanding of the full suite of SAP Business One components and complementary solutions and technologies including the Boyum Usability Pack, Orbis Taskcentre, Enprise Job Costing, Integration Framework, SAP HANA, Microsoft Windows Server and Desktop software, SUSE Linux, Microsoft SQL Server, .net based programming languages
  • Ensuring that the SAP Business One team adhere to customer Service Level Agreements by escalating issues where appropriate to senior members of the team
  • Maintaining our support systems to ensure continuity of SAP Business One support for all of our customers
  • Reviewing, testing and documenting clients systems before their release to our customers
  • Production of complementary training manuals and materials to aid our Implementation Consultants in delivering customer training

Desired Skills and Experience

We are looking for a candidate with a blend of technical, business and interpersonal skills.  The ideal candidate would be a confident written and spoken communicator.  You will be able to listen carefully and follow instructions with care.

You should have experience with several technical programming languages (not necessarily the ones listed above).  We want to speak to candidates that have the skills and motivation to learn new languages and technologies related to SAP Business One.

You should be an independent worker, with the ability to proactively seek out new work and make suggestions to improve our support services to our customers.

An understanding of common business processes and accounting practises would be an advantage, but not essential.  Experience in a software support environment, particularly in ERP type systems would also be an advantage, but not essential.

You will be able to work as part of a busy team.  It is essential that a support consultant has an excellent working relationship with all members of our team.  Can work independently when required, but knows how to contribute to the success of the team as a whole.

Role Development

Full training will be given where required.  This most important of which is a SAP Business One recognised qualification which will be your main training focus upon starting at APH.

Although you will be initially based in our Manchester offices, this role has the potential to develop into a full Implementation Consultant role for the right person.  Implementation Consultants undertake more client facing, project based work within the SAP Business One team.

 

APH is an SAP Silver Partner with our head office in Cheshire, UK, very close to Manchester.  We have been focussed on implementing and supporting ERP systems for over 30 years, specialising solely on SAP Business One for the past 9 years.  We pride ourselves on being a people focussed employer with an opportunity for successful applicants to grow with our company as we achieve the ambitious plans that we have for the future.

Salary: £28,000 – £35,000 per annum depending on experience

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